PACTLE STANDARD TERMS OF SERVICE

1.1 These Standard Terms of Service ("Terms") govern access to and use of the Pactle Platform and Services provided by Pactle AI Technology Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Behind Singh Bagh, Rakhabani, Dumka, Jharkhand 814101 ("Pactle", "Company", "we" or "us"), by the customer identified in an Order Form that references these Terms ("Client", "Customer" or "you").

1.2 By signing, electronically accepting or otherwise agreeing to an Order Form that references these Terms, the Client confirms that it has reviewed and agrees to these Terms.

1.3 The applicable Order Form, these Terms, and any statement of work, service-level agreement, data-processing agreement or addendum expressly incorporated into the Order Form together form the complete agreement between the Parties (the "Agreement") and supersede prior communications and agreements relating to the same subject matter.

1.4 If there is a conflict between documents forming the Agreement, the following order of precedence applies unless expressly stated otherwise: (a) the applicable Order Form; (b) any separately signed data-processing agreement or service-level agreement; (c) these Terms; and (d) any other incorporated document.

1.5 An Order Form will override these Terms only for the specific commercial or service-related matter expressly stated in that Order Form. No provision relating to Pactle's ownership of the Platform, software, source code or underlying intellectual property will be modified unless the modification is expressly set out in a separate written agreement signed by an authorized representative of Pactle.

1.6 The version of these Terms stated in the applicable Order Form will govern the Client's subscription during the then-current committed subscription term, unless the Parties expressly agree otherwise in writing.

2.1 "Authorized User" means an employee, contractor or other individual authorized by the Client to access and use the Platform under the Client's subscription.

2.2 "Billing Activation Date" means the date from which recurring subscription fees begin, as stated or confirmed under the applicable Order Form.

2.3 "Client Data" means all data, documents and information submitted, uploaded, transmitted, generated, retrieved or processed by or on behalf of the Client through or in connection with the Services, including catalogue information, product and SKU data, customer and vendor information, pricing, quotations, orders, invoices, accounting data, inventory information, communications, reports, attachments, Output and Integration Data.

2.4 "Confidential Information" means non-public business, commercial, technical, product, pricing, customer, financial, security, operational or strategic information disclosed by one Party to the other in connection with the Agreement, whether in written, electronic, visual or oral form, where the information is identified as confidential or should reasonably be understood to be confidential.

2.5 "Integration Data" means Client Data accessed, received, retrieved, imported, synchronized, generated or processed through a Third-Party Service connected to the Platform by or on behalf of the Client.

2.6 "Intellectual Property Rights" means all patents, copyrights, trademarks, service marks, trade names, trade secrets, database rights, design rights, software rights, know-how and other proprietary rights, whether registered or unregistered, including applications, renewals, improvements and derivative works.

2.7 "Order Form" means a proposal, quotation, subscription form, commercial document, statement of work or other ordering document accepted or signed by both Parties that describes the Services, modules, pricing, term and other commercial terms.

2.8 "Output" means information, documents, reports, calculations, images or other materials generated, compiled, displayed or made available through the Services.

2.9 "Platform" means Pactle's software-as-a-service platform, including its web applications, mobile applications, APIs, integrations, interfaces, workflows, databases and related software.

2.10 "Privacy Policy" means Pactle's privacy policy available at https://www.pactle.co/privacy-policy/, as updated from time to time in accordance with applicable law.

2.11 "Services" means access to the Platform and any implementation, onboarding, configuration, integration, support or related services identified in an Order Form.

2.12 "Third-Party Services" means products, platforms, software, APIs and services operated by third parties, including Tally, ERP systems, WhatsApp, IndiaMART, TradeIndia, Justdial, email services, payment gateways, GST, e-invoice or e-way bill service providers, logistics providers and cloud infrastructure providers.

3.1 Subject to payment of applicable fees and compliance with the Agreement, Pactle grants the Client a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to permit its Authorized Users to access and use the Platform during the subscription term.

3.2 The Client may use the Platform only for its internal business operations, through the number of Authorized Users specified in the Order Form, for the subscribed modules, integrations and usage limits, and in accordance with applicable law and the Agreement.

3.3 The subscription provides a right to access and use the Platform. It does not constitute a sale, assignment or transfer of the Platform, source code or any Intellectual Property Rights belonging to Pactle or its licensors.

3.4 Pactle will provide the modules and Services specified in the applicable Order Form. Features, limits, integrations and deliverables not expressly included in the Order Form are outside scope unless separately agreed in writing.

4.1 Implementation may include onboarding, data import, configuration, templates, user setup, workflow configuration, training and agreed integrations. Implementation timelines depend on the Client providing required information, data, approvals, credentials, master records and access on time.

4.2 Delays caused by the Client, its employees, its service providers or Third-Party Services may extend the implementation timeline. Additional work arising from such delays may be separately charged after written approval from the Client.

4.3 Unless expressly included in the Order Form, implementation does not include new modules or features, custom software development, large-scale data cleaning or correction, historical data reconstruction, accounting, legal or tax verification, changes to third-party software, on-site services or additional integrations, workflows or reports.

4.4 The Client is responsible for providing complete, accurate and properly formatted Client Data, information, approvals, credentials, system access and cooperation reasonably required by Pactle to provide the Services.

4.5 The Client is responsible for maintaining valid licenses and subscriptions for Tally, ERP software, WhatsApp Business, email services, IndiaMART, TradeIndia, Justdial, cloud services, payment gateways and any other Third-Party Service used in connection with the Platform.

4.6 The Client is responsible for obtaining all internal, employee, customer, vendor, statutory and third-party permissions, authorizations and consents required for its use of the Platform and the processing of Client Data.

4.7 The Client is responsible for configuring and securing its devices, networks, hardware, telecommunications, operating systems and third-party software used to access the Platform.

4.8 The Client must review and verify all quotations, invoices, ledgers, inventory information, tax treatment, e-way bills, e-invoices, statutory filings, freight, TPI and nesting calculations, reports and other business outputs before relying on, issuing or submitting them.

4.9 The Client must ensure that its use of the Platform and Client Data complies with applicable law. The Client must not upload, transmit, store or share unlawful, infringing, fraudulent or harmful content.

4.10 Any change to the agreed scope, modules, users, storage, usage limits, integrations, implementation requirements or commercial terms must be agreed in writing through a revised Order Form, addendum or written change request.

5.1 The Platform may be accessed only by the Client's Authorized Users. The Client is responsible for ensuring that its Authorized Users comply with the Agreement.

5.2 User accounts and credentials are personal to the applicable Authorized User and may not be shared, transferred, sublicensed, leased or assigned.

5.3 The Client is responsible for maintaining the confidentiality and security of usernames, passwords and other access credentials and for all activity carried out through its accounts, except to the extent such activity directly results from Pactle's breach of the Agreement.

5.4 The Client must promptly notify Pactle of any suspected unauthorized access, misuse or compromise of an Authorized User's credentials and must promptly remove access when an Authorized User leaves or changes roles.

5.5 Pactle may reasonably review usage to confirm compliance with the number of users and usage limits included in the Order Form.

5.6 If actual usage exceeds an agreed limit, Pactle will notify the Client and may require the Client to purchase additional users, storage, documents or capacity at the rate stated in the Order Form or, where no rate is stated, Pactle's then-current rate. The revised limits may be documented through a revised Order Form or written confirmation.

6.1 The Client retains ownership of its Client Data.

6.2 The Client grants Pactle and its authorized service providers a limited right to access, host, store, copy, process, transmit, synchronize, display and otherwise use Client Data as reasonably required to provide and maintain the Services, complete implementation and integrations, generate requested reports and Output, provide support, troubleshoot issues, maintain backups and security, prevent fraud or misuse, comply with applicable law and exercise Pactle's rights under the Agreement.

6.3 Where the Client connects the Platform with Tally, ERP software, WhatsApp, email, IndiaMART, TradeIndia, Justdial, payment gateways or another Third-Party Service, the Client authorizes Pactle and its authorized service providers to access, retrieve, receive, import, copy, cache, store, index, normalize, transform, synchronize, transmit, display, back up and otherwise process Integration Data as reasonably required to provide the Services.

6.4 Pactle may temporarily or persistently store Integration Data within its systems where reasonably necessary to improve Platform loading speed and performance, reduce repeated requests to Third-Party Services, maintain synchronization queues, logs and history, detect and resolve synchronization failures, generate reports, workflows and automated Output, maintain backups and disaster-recovery systems, protect the security and integrity of the Platform and improve the reliability and functionality of the Services provided to the Client.

6.5 For clarity, Pactle may maintain copies of Integration Data within its systems even where the same data also exists in a Third-Party Service, solely for the purposes permitted under the Agreement. Integration Data will be treated as Client Data and ownership will remain with the Client.

6.6 The Client represents that it has the necessary rights, permissions and lawful basis to provide Client Data to Pactle and authorize its processing.

6.7 Pactle may collect and use aggregated or de-identified usage information, statistics and technical data to operate, secure, analyze, benchmark and improve the Platform and other Pactle products and services, provided that such information does not identify the Client or any individual.

6.8 Pactle will not use identifiable Client Data received through integrations for an unrelated purpose or disclose it except as permitted under the Agreement, the Privacy Policy or applicable law.

6.9 The availability, accuracy and completeness of Integration Data depend on the relevant Third-Party Service, its licenses, APIs, permissions, settings, internet connectivity and retention policies. Pactle does not control Third-Party Services and is not responsible for their pricing, availability, performance, security, API changes, restrictions or discontinuation.

6.10 Where Tally or ERP synchronization is enabled, data will synchronize according to the configuration agreed during implementation. The Client must verify accounting entries, ledgers, tax treatment, inventory records, invoices, e-way bills, e-invoices, financial reports and statutory filings before relying on or submitting them.

6.11 Pactle will use commercially reasonable efforts to investigate integration issues reported by the Client but is not responsible for errors, delays or failures caused by inaccurate Client Data, incorrect master records, Tally or ERP configuration, manual user changes, expired licenses, API changes, Third-Party Service downtime, connectivity issues or acts or omissions of the Client or its service providers.

7.1 The Client will pay the subscription fees, implementation fees and other charges stated in the applicable Order Form.

7.2 Unless otherwise stated in the Order Form, subscription fees are payable in advance, implementation fees are non-refundable once implementation work has commenced, and applicable GST and other taxes will be charged separately.

7.3 The Client is responsible for deducting and depositing TDS where legally required and for providing the applicable TDS certificate to Pactle. Bank and payment-processing charges relating to the Client's payment will be borne by the Client.

7.4 The Client must raise any genuine invoice dispute within ten (10) days after receiving the invoice. The Client must pay all undisputed amounts by the applicable due date.

7.5 Overdue amounts may attract interest at 1.5% per month or the maximum amount permitted by applicable law, whichever is lower. Pactle may suspend implementation, support or Platform access for overdue payments after reasonable notice.

7.6 Recurring subscription billing will commence on the Billing Activation Date stated in the Order Form or confirmed through a Billing Activation and Service Commencement Form, written acceptance by email or another written confirmation accepted by both Parties.

7.7 Unless otherwise stated in the Order Form, minor issues that do not materially prevent the Client from using the subscribed modules will not delay Billing Activation. Where implementation is delayed because the Client does not provide required information, data, access, approvals or cooperation, the Parties may agree on a revised implementation timeline or Billing Activation Date.

7.8 Unless expressly included in the Order Form, charges relating to Third-Party Services are excluded from Pactle's fees. These may include charges for WhatsApp Business API, IndiaMART, TradeIndia, Justdial, SMS and email gateways, payment gateways, GST, e-invoice and e-way bill service providers, Tally or ERP software, APIs, connectors, cloud storage and other external services.

7.9 Third-party charges must be paid directly by the Client or reimbursed to Pactle where Pactle has paid them on the Client's behalf.

7.10 Fees already paid are non-refundable except where expressly agreed in writing or required by applicable law.

8.1 Each Party will use the other Party's Confidential Information only for purposes of the Agreement, protect it using at least reasonable care, and disclose it only to employees, contractors, professional advisers and service providers who need access and are subject to confidentiality obligations.

8.2 Confidentiality obligations do not apply to information that the receiving Party can demonstrate was lawfully known without restriction, becomes public without breach, is independently developed without using the other Party's Confidential Information, is lawfully received from another source without restriction, or must be disclosed under applicable law or a valid order of a court or government authority.

8.3 Where legally permitted, the receiving Party will give reasonable notice before making a legally required disclosure.

8.4 These confidentiality obligations will continue during the subscription term and for two (2) years after termination or expiry. Trade secrets will remain protected for as long as they qualify as trade secrets under applicable law.

8.5 Pactle will maintain reasonable administrative, organizational and technical safeguards designed to protect Client Data against unauthorized access, use, alteration or disclosure.

8.6 Pactle may use reputable cloud, hosting, communication, analytics and infrastructure providers to deliver the Services. Where Pactle becomes aware of a material confirmed security incident affecting Client Data, Pactle will notify the Client within a reasonable period, subject to ongoing investigation, containment efforts and legal restrictions.

8.7 The Client remains responsible for user-access management, device security, internal approval controls, security of its networks and Third-Party Services, protection of login credentials and removing access when an Authorized User leaves or changes roles.

8.8 Additional security commitments, audit requirements or data-processing terms will apply only where agreed separately in writing.

9.1 Each Party retains all rights, title and interest in the intellectual property, materials, technology, trademarks, data and proprietary information owned or developed by it independently of the Agreement.

9.2 The Client retains ownership of Client Data, Client documents, Client trademarks and branding, customer and vendor information, product and SKU information, pricing information and other proprietary materials owned by the Client independently of the Platform.

9.3 Pactle and its licensors retain all rights, title and interest in and to the Platform, software and source code, product architecture, APIs and connectors, user interfaces, templates, generic workflows, algorithms and AI models, documentation, databases, development tools, designs, know-how and methods, updates, improvements, enhancements, modifications and derivative works of the Platform.

9.4 Customer-specific configurations, templates, fields, reports, approval workflows, mappings, integrations and implementation work may be used by the Client as part of the subscribed Services during the subscription term. The underlying Platform, source code, reusable components, frameworks, generic features, development methods, workflows, connectors and improvements remain Pactle's Intellectual Property Rights.

9.5 Any transfer or assignment of Intellectual Property Rights must be expressly agreed through a separate written agreement signed by an authorized representative of Pactle.

9.6 The Client may provide feedback, ideas, suggestions and feature requests. Pactle may use such feedback to develop, operate and improve its products and Services without restriction or payment, provided that Pactle does not publicly disclose the Client's Confidential Information. Providing feedback does not give the Client ownership of any resulting feature, improvement or development.

9.7 The Client grants Pactle the right to use the Client's company name, logo and factual identification as a Pactle customer for marketing and promotional purposes on Pactle's website, sales materials, investor materials, case studies and public or private communications with existing or prospective clients, subject to the Client's standard trademark usage guidelines provided to Pactle. The Client may request removal of such material at any time by written notice to legal@pactle.co, and Pactle will action the request within thirty (30) days.

9.8 The Client must not infringe, misuse or assist another person in infringing or misusing Pactle's Intellectual Property Rights.

10.1 The Client and its users must not copy, sell, resell, lease, sublicense or commercially exploit the Platform; share accounts or allow unauthorized users to access the Platform; reverse engineer, decompile or attempt to discover source code or underlying architecture; scrape, crawl or extract Platform data through unauthorized means; or circumvent user, storage, document or usage limits.

10.2 The Client and its users must not interfere with the security, integrity or performance of the Platform; introduce malicious code; attempt unauthorized access to the Platform or another customer's data; use the Platform to build or train a competing product using Pactle's proprietary technology; upload unlawful or infringing material; or use the Platform in violation of applicable law.

10.3 Pactle may suspend access where it reasonably believes the Platform is being misused or that continued access creates a material security, legal or operational risk.

11.1 Pactle will provide support during its standard business hours through the support channels communicated to the Client.

11.2 Standard support covers Platform usage, subscribed modules, agreed configurations, reasonable troubleshooting and investigation of reported issues. It does not include custom development, new modules or workflows, large-scale data correction, accounting, tax or legal verification, changes to Third-Party Services, on-site support or services outside the Order Form.

11.3 Pactle will use commercially reasonable efforts to make the Services available in a consistent and reliable manner. Unless a separate service-level agreement has been signed, Pactle does not guarantee a specific uptime percentage, response time or resolution time.

11.4 Scheduled maintenance, emergency maintenance, internet failures, cloud-provider outages, Third-Party Service failures and events beyond Pactle's reasonable control will not constitute a breach of the Agreement.

11.5 Where Pactle becomes aware of a material Platform outage, Pactle will use reasonable efforts to communicate the nature and expected duration of the outage to affected Clients within a reasonable period.

11.6 Pactle may update, improve, replace, modify or discontinue individual features as the Platform develops, provided that Pactle does not materially reduce the overall core functionality of the subscribed Services during the then-current subscription term.

12.1 The Agreement commences on the Execution Date stated in the applicable Order Form. The subscription term, Billing Activation Date and any lock-in period will be specified in the Order Form.

12.2 Unless otherwise stated in the Order Form, the subscription will automatically renew for successive periods of twelve (12) months unless either Party gives at least thirty (30) days' written notice before the end of the then-current subscription term.

12.3 During any lock-in period specified in the Order Form, the Client may not terminate the Agreement for convenience. If the Client terminates, stops using or abandons the Services during the lock-in period, all subscription fees payable for the remaining lock-in period will become immediately due and payable, unless otherwise agreed in writing.

12.4 After completion of the lock-in period, either Party may terminate the Agreement for convenience by providing at least thirty (30) days' prior written notice. The Client remains responsible for all fees payable through the effective date of termination, including fees applicable during the notice period.

12.5 If either Party materially breaches the Agreement, the non-defaulting Party may give written notice describing the breach. If the defaulting Party does not remedy the breach within fifteen (15) days after receiving notice, the non-defaulting Party may terminate the Agreement by written notice.

12.6 No cure period is required where the breach cannot reasonably be cured, involves unlawful use of the Platform, creates a material security risk, or infringes or misuses the other Party's Intellectual Property Rights.

12.7 Either Party may terminate the Agreement immediately if the other Party becomes insolvent, enters liquidation, has a receiver or administrator appointed over a substantial part of its assets, or becomes subject to an insolvency or winding-up proceeding that is not dismissed within sixty (60) days.

12.8 Pactle may suspend implementation, support or Platform access where an undisputed payment remains overdue for thirty (30) days or more, the Client materially breaches the Agreement, the Client misuses the Platform, the Client's use creates a material security, legal or operational risk, suspension is required by law or a government authority, or a Third-Party Service necessary to provide the Services is suspended or terminated.

12.9 Except where immediate action is reasonably necessary to address a material security or legal risk, Pactle will give the Client reasonable prior notice and an opportunity to remedy the issue before suspension.

12.10 Upon termination or expiry, the Client's right to access and use the Platform will end, Pactle may discontinue the Services, all outstanding and accrued fees will become payable, and provisions intended by their nature to survive termination will continue to apply.

13.1 Following termination or expiry, the Client may request one standard export of its available Client Data within thirty (30) days.

13.2 Pactle will provide the standard export without an additional data-export fee, subject to the Client paying all outstanding and undisputed amounts. The export will be provided in a standard format supported by Pactle at the time of the request.

13.3 Custom extraction, data transformation, reconciliation, migration assistance, historical reconstruction or transition support is not included in the standard export and may be separately charged after written approval from the Client.

13.4 After the thirty (30)-day export-request period, Pactle may delete or archive Client Data in accordance with its retention policies and applicable law. Pactle is not required to retain Client Data indefinitely after termination or expiry.

14.1 Each Party represents that it has the authority to enter into the Agreement and that entering into the Agreement does not violate any obligation binding upon it.

14.2 Pactle will provide the Services using commercially reasonable skill and care.

14.3 Certain Platform features may use artificial intelligence, automation or rules-based processing. Such Output may contain errors, omissions or unexpected results. The Client is responsible for reviewing and approving all Output before relying on, issuing or submitting it.

14.4 Pactle provides workflow software and does not act as an accounting, tax, legal, financial, insurance, logistics, compliance or lending adviser. The Client remains responsible for its final business decisions, communications, quotations, invoices, filings, reports and statutory obligations.

14.5 Except as expressly stated in the Agreement, the Platform and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Pactle disclaims implied warranties of merchantability, fitness for a particular purpose, uninterrupted availability, error-free operation and non-infringement.

14.6 Pactle does not warrant that the Platform will always be uninterrupted or error-free, that every issue will be corrected, that Third-Party Services will remain available, that Client Data will be free from errors, or that Platform Output will satisfy every accounting, tax, regulatory or internal business requirement of the Client.

15.1 The Client will defend, indemnify and hold harmless Pactle, its affiliates, directors, officers, employees and representatives against third-party claims, penalties, losses, damages and reasonable legal costs arising from Client Data, the Client's products or services, unlawful or unauthorized use of the Platform, breach of the Agreement by the Client or its users, infringement of third-party rights by Client Data, the Client's instructions or representations, or use of third-party accounts, credentials or services supplied by the Client.

15.2 Pactle will defend the Client against a third-party claim alleging that the unmodified Platform, when used in accordance with the Agreement, infringes that third party's copyright or misappropriates its trade secret, provided that the Client promptly notifies Pactle, gives Pactle control of the defense and settlement, and provides reasonable cooperation.

15.3 Pactle's intellectual-property indemnity does not apply to claims resulting from Client Data, Client instructions, unauthorized modifications, use with products or services not supplied or approved by Pactle, continued use after Pactle has provided a non-infringing alternative, or use outside the scope of the Agreement.

15.4 If such a claim occurs, Pactle may obtain the right for the Client to continue using the affected Service, modify or replace it with substantially equivalent functionality, or terminate the affected Service and refund the unused portion of any prepaid subscription fee for that Service. This Section states Pactle's complete obligation for third-party Intellectual Property Rights claims relating to the Platform.

15.5 To the maximum extent permitted by applicable law, neither Party will be liable for indirect, incidental, special, consequential, punitive or exemplary damages, loss of profits or revenue, loss of business opportunity, loss of goodwill or loss or corruption of data caused by the Client or a Third-Party Service.

15.6 Pactle will not be liable for errors, delays, outages, incorrect Output or losses caused by inaccurate or incomplete Client Data, incorrect master records, Client instructions, manual user edits, Tally or ERP configuration, API restrictions or changes, Third-Party Service downtime, internet or connectivity failure, unauthorized integrations or events beyond Pactle's reasonable control.

15.7 Pactle's total aggregate liability arising from or relating to the Agreement will not exceed the subscription fees actually paid by the Client to Pactle during the twelve (12) months immediately preceding the event giving rise to the claim.

15.8 The limitations in this Section do not limit the Client's obligation to pay fees, liability arising from the Client's unauthorized use or infringement of Pactle's Intellectual Property Rights, liability arising from fraud or willful misconduct, or liability that cannot legally be limited.

16.1 The Agreement is governed by the laws of India.

16.2 The Parties will first attempt to resolve any dispute through good-faith discussions between authorized representatives. If the dispute is not resolved within thirty (30) days after one Party gives written notice of the dispute, either Party may refer the dispute to arbitration.

16.3 The dispute will be resolved by a sole arbitrator mutually appointed by the Parties. If the Parties cannot mutually appoint an arbitrator, the arbitrator will be appointed in accordance with the Arbitration and Conciliation Act, 1996.

16.4 The arbitration will be conducted in English, the seat and venue of arbitration will be New Delhi, India, and the arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

16.5 The competent courts in New Delhi will have exclusive jurisdiction over applications for interim or interlocutory relief, appointment of an arbitrator, enforcement or challenge of an arbitral award, and matters that cannot legally be resolved through arbitration.

17.1 Assignment. The Client may not assign or transfer the Agreement without Pactle's prior written consent. Pactle may assign the Agreement to an affiliate or in connection with a merger, corporate reorganization, financing, acquisition or sale of all or substantially all of its relevant business or assets.

17.2 Force Majeure. Neither Party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, government action, internet or telecommunications failures, cyberattacks, power failures, cloud-infrastructure outages, labor disruptions or failure of Third-Party Services. This provision does not excuse payment obligations already due.

17.3 Notices. Legal notices may be delivered by email or registered post to the contact details stated in the applicable Order Form. Notices to Pactle must be sent to legal@pactle.co. Routine support, implementation and commercial communications may be sent through the Parties' agreed communication channels.

17.4 Updates to Terms. Pactle may update these Terms from time to time by publishing the revised version at https://www.pactle.co/legal/. Each version will display its version number, effective date and last-updated date. Unless an earlier change is required by law, a regulatory authority or a material security requirement, updated Terms will apply to an existing Client from its next renewal date after reasonable notice. The version stated in the Client's Order Form will continue to govern during the then-current committed subscription term.

17.5 Amendments. The applicable Order Form may be amended only through a written document, revised Order Form, addendum or other written confirmation accepted by authorized representatives of both Parties.

17.6 Waiver. Failure to enforce a provision is not a waiver. Any waiver must be in writing and signed by the waiving Party.

17.7 Severability. If any provision is held invalid or unenforceable, the remaining provisions will continue in effect.

17.8 Relationship. The Parties are independent contractors. Nothing in the Agreement creates an employment, agency, partnership, franchise or joint-venture relationship.

17.9 Electronic Acceptance. The Agreement may be accepted through electronic signatures, scanned signatures, digital acceptance or execution in counterparts. The individual accepting or signing an Order Form on behalf of the Client represents that they are authorized to bind the Client.

17.10 Headings are for convenience only and do not affect interpretation. Provisions intended by their nature to survive termination or expiry will survive.

18.1 Questions, legal notices or requests relating to these Terms may be sent to Pactle AI Technology Private Limited at legal@pactle.co.

18.2 Website: https://www.pactle.co/